Terms of Service                                                          (Copying/pasting and re-use of these terms is expressly prohibited)

LAST UPDATED on May 1 2017

Thanks for visiting Napavalleynanny.com (“NVN”)! NVN connects bonded childcare providers with those seeking childcare to provide your children with a safe and enjoyable environment at the premises where you are staying (collectively, the “NVN Service”). 

Please read carefully the following terms and conditions (“Terms of Service”) before you make a booking with NVN.  These Terms of Service constitute a binding legal agreement between you and NVN.    

 

Making a Booking Request with NVN

In order to schedule a childcare appointment with a NVN childcare provider, you will need to fill to out the Booking Request Form. 

You must pay a booking fee to reserve your nanny with a credit card.  This is NON- REFUNDABLE

When making a booking request, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction.  When creating a booking, you will be required to provide certain personal information about yourself.  

IMPORTANT: When making a booking and before finalizing your appointment with a NVN childcare provider, you agree to inform NVN of any known serious underlying health issues, disabilities - developmental or physical, that you feel could affect the quality of care, or requires a nanny with specialized experience in that field.  

WE DO NOT PROVIDE SICK CARE:  Nannies cannot work directly with any child that has contracted Hand, Foot and Mouth virus or flu, or any potentially contagious illness that includes a running fever.  We apologize if this causes any inconvenience, however nannies work at other jobs, at local schools etc, and cannot afford to get sick themselves!    However, runny noses and slight coughs are typically fine

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YOUR LODGING ARRANGEMENTS:

You must be CHECKED INTO  your hotel room at least 30 minutes before nanny arrives

You cannot be CHECKED OUT of your room the day we come.

For children under 2 years:  A pack and play or crib is REQUIRED, especially if there are additional children.  Safety first

If you change your lodging arrangments in a different hotel after finalizing booking, we cannot guarantee that we will be able to come to fulfill this job request due to distance, security, accessibility (steep roads, no cell service etc) concerns.

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PETS:

We love animals.  However, we do not double up as a pet sitting service.  However dogs especially can pose additional challenges and concerns, especially if they are elderly or have health conditions, or suffer separation anxiety.     Our responsibility is towards your child/ren.  We prefer not to feed, clean up after,  or tend to your pet, and are not responsible for any damage done to hotel room/rental by your dog.   Parent is accepting responsibility to pay for any medical expense if nanny gets injured by the pet.  

Some nannies are allergic to cats and/ or dogs, therefore we must be informed of any pets that may be with you.  If nanny is left to care for your pet,  it will incur an additional $20.00 charge and a separate contract must be signed by you stating what you want us to do in caring for your dog.

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NVN reserves the right to refuse to provide service to you if any information provided on the Booking Request Form or thereafter proves to be inaccurate, false or misleading.   

Once a booking request is received, NVN does its best to provide you, depending on the availability/hours needed.     It is expected that the provider  you select will come.  However, please keep in mind that if the booking is very far in the future, or during a holiday period, NVN cannot guarantee that the chosen childcare provider will be available and, in that event, another childcare provider will be provided.

If your chosen provider contracts the flu or another contagious illness, you will be informed immediately and all reasonable efforts will be made to get a replacement provider.

Once a childcare provider is assigned, NVN collects the non-refundable Booking Fee of $40- $50 per day, via Paypal and sends you a confirmation receipt, along with the phone number of the chosen nanny and a questionnaire to fill out and return.   You agree to pay your childcare provider in cash for the hours worked and it’s always a 4 hr minimum, even if you come back early.

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Health and Safety Information and General Rules of Conduct

NVN’s childcare providers always protect the safety of the child, first and foremost.  

In addition to informing NVN in advance of any health issues, conditions or allergies that a child may have, NVN also requests that you agree to the following rules:

  • Please be available via phone or text to advise or speak to the provider in the event that any child gets out of control, or health issue arises;
  • You must be checked into your hotel room at least 30 minutes before nanny arrives.
  •         Children over the age of 6 can go to the pool, but they must be willing to follow pool rules and the childcare provider must be present at all times; parents will be required to sign a pool waiver form in advance;
  •        Childcare providers do not transport your children in your vehicle or theirs.  
  •        You may not solicit or directly contact NVN’s childcare providers for any service not facilitated or booked via the NVN website;
  •        You may not use the NVN service to collect the phone numbers and emails for NVN childcare providers in order to directly solicit or contact the service providers.
  •      You may not pass on the childcare providers phone number to friends or family without her approval.

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Rates and Cancellation Policy

Cancellations can affect the nannies negatively, as they may have passed up other appointments.

2 days are required, or $50 is charged for nanny's missed wages.  Less than 12 hour notice is an $80.00 charge (4 hr min at lowest hourly rate of $20/hr)

NVN charges a minimum of 4 hours for all appointments.

Please inform NVN of exact number of children.  Last minute additional children cannot always be accepted.  Should this happen, it is an extra $6/hr per child, and an additional $10 will be charged to credit card on file.

The rate for NVN’s childcare providers range from $20 to $28 per hour, depending on the number and ages of children being cared for and whether a Holiday rate is applied or if there is Special Needs.  A  travel fee may also apply, depending on the travel distance to your location.

  •  JOBS OVER 9 HOURS require time & 1/2 pay

NVN charges a non-refundable booking fee in the amount of $35 - $50 per day, per nanny.  

The booking fee is paid in advance via PayPal, but you agree to pay your childcare provider in cash or by check for hours worked 

If a credit card is used to pay your nanny, a 5% surcharge is added to the total bill.    

 Group and on-site Wedding Care

Booking fee is charged and is non- refundable.     Number of children attending needs to be submitted 1 week before event.   A 'package' rate will be quoted, which will include hourly rate and gratuity for needed hours.   Expect to pay between $500-$1700 depending on number of nannies and hours needed.  When second charge is paid, it is non-refundable.

 We bring tons of toys, games, art, toddler furniture, DVD players and expend a lot of time planning and getting ready for these events.  

 

During peak holiday periods, you must cancel 4 days in advance to avoid $50.00 cancellation fee.  This includes, New Years Eve; Memorial Day Weekend (Fri-Mon); 4th of July and  Labor Day Weekend   

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NVN is Only a Venue

The NVN Service enables the connection between individuals seeking to obtain childcare services with childcare providers. NVN checks the backgrounds of childcare providers via third party background check services; however, NVN does not guarantee or warrant, and makes no representations regarding, the reliability, quality or suitability of such providers.  By using the NVN Service, you agree to hold NVN free from the responsibility for any liability or damage that might arise out of the services provided.   NVN IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE.  NVN WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.

Release

NVN expressly disclaims any liability that may arise between you and a childcare provider. NVN is only a venue for connecting Users. Because NVN is not involved in the actual contact between Users or in the completion of the Service, in the event that you have a dispute with one or more Users, you release NVN  (and our officers, directors, agents, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

Indemnity

You agree to defend, indemnify, and hold NVN, its officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the NVN service or your violation of these Terms.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NVN AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; (iv) ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES AND (v) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT NVN HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

General

These Terms of Service will be governed by and construed in accordance with the laws of the State of California, without regard to or application of conflict of laws rules or principles. The failure of NVN to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms of Service will remain in full force and effect.

We may revise these Terms from time to time. By continuing to access or use the NVN Services after those revisions become effective, you agree to be bound by the revised Terms of Service.

NVN owns the copyright to these Terms of Service and any copying and pasting and re-use of these terms is expressly prohibited. The©

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